Shipping & Returns
We ship our products across the world. Ceramics are heavy and take up a lot of physical space, therefore shipping is quite pricey. We will work on getting the shipping prices down for international shipments in the future and hope your purchase will be worth the cost of shipment!
Products in stock are normally delivered within the number of working days shown on the product description. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Returns & Exchanges
You have the right to request a return of your purchase within 14 days of delivery. After you contact us to request a return you’ll have to wait for our approval. You then have 14 days to return your goods.
We do not provide return labels or cover the cost of returns at this time.
If the returning product has been used, a evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of value is not returned to the buyer.
No returned broken products are accepted, so please wrap carefully and safely as some of our products are fragile! Enclose a copy of your original invoice and a written description of what you wish to receive as an exchange. We are not to be held responsible for any sold out goods.
Please note: wrap and pack very thoroughly to make sure your returned item doesn't get damaged during shipping.